Privacy Policies
1. Introduction
Wavelight Technologies L.L.C. FZ and Wavelight Technologies FZE ("Wavelight", "we", "us" or "our") respects your privacy. This Privacy Policy explains how we collect, use, share and protect personal data when you visit www.wavelight-tech.com (the "Website"), contact us, request information about our products, or subscribe to our newsletter.
We process personal data in line with the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data and other laws that apply to us. Where we deal with visitors or customers in the European Economic Area or the United Kingdom, we also follow the principles of the GDPR and UK GDPR as far as they apply.
By using the Website, you confirm that you have read this Privacy Policy. If you do not agree with it, please do not use the Website or send us your personal data.
2. Who we are
Wavelight Technologies is a UAE-based company that designs, develops and supplies laser systems and spectral instruments, including ultrafast, nanosecond, picosecond, femtosecond, tunable and diode lasers, harmonic generators, monochromators, spectrometers, tunable light sources and related accessories and software. Our quality management system is certified to ISO 9001 and ISO 13485.
Wavelight is the controller of the personal data described in this policy. You can reach us at:
Dubai office: Meydan Grandstand, 6th Floor, Meydan Road, Nad Al Sheba, Dubai, United Arab Emirates
Sharjah office: T5-077, Sharjah International Airport, SAIF Zone, Sharjah, United Arab Emirates
Email: info@wavelight-tech.com ·
Phone: +971 4 516 3600 (Ext. 4249) · +971 6 655 7085
3. Personal data we collect
We collect only the data we need to answer you, do business with you and run the Website.
Data you give us directly
Contact details: name, email address, phone number, job title, company or institution name, and country.
Enquiry content: the message you send through our contact form or by email, and any files you attach, such as specifications, drawings, tender documents or purchase requirements.
Newsletter data: your email address and your subscription preferences.
Business and transaction data: quotations, purchase orders, invoices, delivery and installation addresses, billing details, and end-user or end-use statements where export rules require them.
Service and support data: product serial numbers, service requests, warranty claims and correspondence with our technical team.
Recruitment data: CVs, cover letters and contact details if you apply for a job with us.
Data collected automatically
Technical data: IP address, browser type and version, device type, operating system, time zone and language settings.
Usage data: pages viewed, time spent on pages, links clicked, the website that referred you, and general location derived from your IP address.
Security data: signals collected by Google reCAPTCHA to tell people apart from automated bots.
Data from third parties
Distributors, resellers and partners who pass on your enquiry with your agreement.
Public professional sources, such as university or company websites, LinkedIn profiles and published research, when we contact researchers and institutions about our products.
Trade shows, conferences and events where you give us your business card or scan your badge.
We do not knowingly collect sensitive personal data, such as health, religious or biometric data, through the Website. Please do not include such data in messages or attachments you send us.
4. How we use your personal data
We use personal data to:
Reply to your enquiries and send you product information, technical data and quotations.
Prepare, carry out and manage contracts, including order processing, delivery, installation, training, invoicing and payment collection.
Provide after-sales service, warranty support, calibration and repairs.
Send our newsletter and news about products, applications and events, where you have subscribed or where the law otherwise allows it.
Run, secure and improve the Website, including measuring traffic and preventing spam and abuse.
Screen customers and transactions against export control and sanctions rules that apply to laser and optical equipment.
Meet our legal, tax, accounting, quality-system (ISO 9001 / ISO 13485) and regulatory obligations, including medical device traceability where relevant.
Assess job applications.
Establish, exercise or defend legal claims.
We do not sell your personal data, and we do not use it for automated decision-making that has legal or similarly significant effects on you.
5. Legal grounds for processing
We rely on one or more of the following grounds:
Your consent, for example when you subscribe to our newsletter or accept non-essential cookies. You can withdraw consent at any time.
Performance of a contract, or steps you ask us to take before entering into one, such as preparing a quotation.
Legal obligations, such as tax, customs, export control and record-keeping requirements.
Legitimate interests, such as answering business enquiries, promoting our products to professional contacts, securing the Website and improving our services, where these interests are not overridden by your rights.
6. Cookies and similar technologies
Cookies are small text files stored on your device when you visit a website. We use them to make the Website work, keep it secure and understand how visitors use it.
Type
Purpose
Examples
Strictly necessary
Run the Website, remember your cookie choice, balance load
Website builder session cookies
Security
Protect forms from spam and bots
Google reCAPTCHA
Analytics
Count visits and see which pages are used
[Google Analytics / GoDaddy analytics]
Embedded content
Play videos shown on our pages
Vimeo
Non-essential cookies are set only after you accept them in our cookie banner. You can change your choice at any time, and you can also block or delete cookies in your browser settings. Blocking some cookies may stop parts of the Website, such as forms or videos, from working properly.
Our forms are protected by Google reCAPTCHA. Its use is subject to the Google Privacy Policy and Terms of Service.
7. Who we share your data with
We share personal data only where needed for the purposes above, and only with:
Group and partner companies involved in manufacturing, supplying or servicing our products.
Authorised distributors and service partners in your region, so they can quote, deliver, install or support products for you.
Service providers who host the Website (GoDaddy), send our newsletter ([provider]), provide email, CRM and business software, analytics, IT support, banking and payment services.
Logistics providers, freight forwarders and customs brokers who ship and clear our products.
Professional advisers, such as lawyers, auditors, accountants and insurers.
Public authorities, such as customs, export control, tax and regulatory bodies, when the law requires it or to protect our rights.
A buyer or successor if we sell, merge or restructure all or part of our business.
Our service providers may use your data only on our instructions and must keep it secure and confidential.
8. International transfers
We work with customers, suppliers and partners around the world, so your data may be transferred to or accessed from countries outside the UAE, including countries in Europe and Asia. Where we do this, we take steps required by applicable law to protect your data, such as transferring only to countries with adequate protection, using contractual safeguards, or relying on your consent or the need to perform a contract with you.
9. How long we keep your data
We keep personal data only for as long as needed for the purpose we collected it for, and then delete or anonymise it. As a guide:
Data
Retention period
Enquiries that do not lead to a sale
Up to 3 years after our last contact
Customer, contract and invoice records
At least 5 years after the end of the contract, or longer where tax, customs or export law requires
Product traceability and quality records
For the period required by ISO 13485 and applicable medical device rules
Newsletter subscriptions
Until you unsubscribe
Job applications
Up to 12 months after the recruitment ends, unless you agree to a longer period
Website analytics data
Up to 26 months
10. How we protect your data
We use technical and organisational measures to protect personal data from loss, misuse, unauthorised access and disclosure. These include encrypted connections (HTTPS), access controls, password protection, limiting access to staff who need it, and requiring our service providers to meet security standards. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.
11. Your rights
Depending on the law that applies to you, you have the right to:
Be informed about how we use your data.
Access a copy of the personal data we hold about you.
Ask us to correct inaccurate or incomplete data.
Ask us to delete your data, where we no longer have a valid reason to keep it.
Restrict or object to certain processing, including direct marketing.
Withdraw consent at any time, without affecting processing already carried out.
Receive your data in a structured, commonly used format and have it sent to another organisation.
Lodge a complaint with the competent data protection authority, including the UAE Data Office.
To use any of these rights, email [privacy@wavelight-tech.com] with your request. We may ask you to confirm your identity. We will reply within the time limits set by law, normally within 30 days. You can unsubscribe from our newsletter at any time using the link in each email.
12. Links to other websites
The Website links to third-party sites and platforms, including Instagram, LinkedIn, YouTube and Vimeo. We are not responsible for their privacy practices. Please read their privacy policies before sharing data with them.
13. Children
The Website is meant for business and professional users. It is not directed at children under 18, and we do not knowingly collect their personal data. If you believe a child has sent us personal data, contact us and we will delete it.
14. Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our business, the Website or the law. The new version will be posted on this page with a new "Last updated" date. Where changes are significant, we will give clear notice on the Website or by email.
15. Contact us
For questions about this Privacy Policy or how we handle your data, contact:
Wavelight Technologies L.L.C. FZ Meydan Grandstand, 6th Floor, Meydan Road, Nad Al Sheba, Dubai, UAE Email: info@wavelight-tech.com Office hours: 08:00 to 17:00 (UAE time)
Last updated: 1 November 2026